Achievecard - Dishonest practices
On 4/12/2016 my card, which had a zero balance, was used in a state 13 hours away at a Walmart for $119. I immediately called to file a dispute.
I was instructed to fill out a form they emailed to me, and spent over an hour on the phone with a customer service rep answering tons of questions. On the 22nd I called to find out what was going on because they transferred the negative balance to a new card. I was informed that I had authorized the charge despite the fact I've never set foot in Arkansas, where the card was used.
I was told this was the final word, that they would not be issuing me my money back.
I told the rep that I would no longer be using their services, and sent a nice email to the Disputes department letting them know I had contacted that specific Walmart, who has surveillance only to find out they haven't even called during their investigation into my claim.
I advise anyone needing a prepaid card to avoid Achieve like the plague.
They act as if you are a liar, as if your disputes are some extravagent fairy tale. They will victimize you over again!
Reason of review: Poor customer service.
Achievecard Cons: Achieve.
Location: Ringgold, Georgia
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content